Help & FAQs

Orders are dispatched within 1 business day (Monday–Friday, excluding UK bank holidays). You'll get a confirmation email as soon as your order is on its way.

Standard — £4.99, 2–4 business days
Express — £6.99, 1–2 business days
Free standard delivery on all UK orders of £35 or more (2–4 business days)

Yes.

EU standard delivery is £10.99 (2–11 business days)
rest-of-world standard delivery is £15.99 (2–13 business days). Any import duties or customs charges are the responsibility of the customer.

Yes — once your order is dispatched you'll receive a confirmation (and tracking details where available) by email.

We dispatch quickly, so email us at support@glimify.co.uk as soon as possible and we'll do our best to help before your order leaves us.

We accept returns of unused, unopened items in their original packaging within 30 days of delivery. See our full Returns & Refunds Policy for details.

Return postage is covered by the customer, unless the item arrived faulty or damaged — in which case we'll cover it.

For hygiene reasons, opened or used skincare and lashes can't be returned unless they're faulty. This doesn't affect your rights if an item is defective.

Email returns@glimify.co.uk with your order number and the item(s) you'd like to return, and we'll guide you through it.

Once we've received and checked your return, refunds are issued to your original payment method within 14 days.

Yes — all our formulas are vegan and cruelty-free.

Glimify products are designed in the UK and safety assessed in the UK, and manufactured in China.

No — our luxury lashes are made from premium faux-mink (mink-style) fibres. They give the soft, glossy look and feel of mink with none of the animal-derived materials.

With proper care, our natural lashes last up to 25 wears, party lashes up to 20, and mink-style luxury lashes up to 30.

We always recommend patch testing a new skincare product on a small area 24 hours before full use, especially if you have sensitive or reactive skin.

As a general guide: cleanse, tone, apply serum(s), then moisturise. Lightest textures first, richest last.

Apply in the evening to clean skin, start every other night to let your skin adjust, and always wear SPF during the day when using retinol.

Apply a patch to clean, dry skin over the blemish (ideally overnight), then peel away. Use on whiteheads for best results.

Retinol is generally not recommended during pregnancy or breastfeeding — please check with your GP or midwife before use.

No — you can check out as a guest. Creating an account just makes it easier to track orders and check out faster next time.

Select "Forgot password" at login and follow the emailed instructions to reset it.