Shipping & Returns
Shipping policy
Processing time. Orders are dispatched within 1 business day (Monday–Friday, excluding UK bank holidays). Orders placed over a weekend or holiday are processed on the next business day.
UK delivery
| Method | Time | Cost |
|---|---|---|
| Standard delivery |
2–4 business days | £4.99 |
| Express delivery | 1–2 business days |
£6.99 |
| Free standard delivery | 2–4 business days | On all UK orders of £35 or more |
EU delivery
| Method | Time | Cost |
|---|---|---|
| Standard delivery | 2–11 business days | £10.99 |
Rest of world
| Method | Time | Cost |
|---|---|---|
| Standard delivery | 2–13 business days | £15.99 |
Customs, duties and taxes. International orders (including EU) may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
Delays. Once your parcel is with the carrier, delivery is outside our direct control and occasional delays can happen, particularly during busy periods. If your order hasn't arrived within the expected timeframe, email support@glimify.co.uk and we'll help track it down.
Incorrect addresses. Please double-check your delivery address at checkout. We can't be held responsible for orders delayed or lost due to an incorrect or incomplete address.
Return/Refund policy
We want you to love your Glimify order. If something isn't right, here's how returns and refunds work.
Your right to return. You may return unused, unopened items in their original, undamaged packaging within 30 days of receiving your order for a refund. This is more generous than the 14-day cancellation window you're entitled to under the Consumer Contracts Regulations 2013.
Hygiene items. For health and hygiene reasons, skincare and lashes that have been opened or used cannot be returned unless they are faulty. Your statutory rights regarding faulty goods are unaffected.
How to start a return. Email returns@glimify.co.uk with your order number and the item(s) you'd like to return, and we'll guide you through the next steps. Please don't send items back before contacting us.
Return postage. The cost of return postage is the customer's responsibility, except where an item is faulty, damaged or incorrect — in which case we'll cover the cost. We recommend using a tracked service, as we can't be responsible for returns lost in transit.
Return address. Glimify Ltd 43 Somerby Road Thurnby Leicester LE7 9PR United Kingdom
Refunds. Once we've received and inspected your return, we'll email to confirm and issue your refund to the original payment method within 14 days. Original shipping charges are non-refundable unless the item was faulty or incorrect.
Faulty, damaged or incorrect items. If your item arrives faulty, damaged or not as described, please contact returns@glimify.co.uk within 30 days with a photo and your order number. Under the Consumer Rights Act 2015 you're entitled to a repair, replacement or refund, and we'll cover any return postage.
Exchanges. The quickest way to get a different item or shade is to return your original (following the steps above) and place a new order.
Contact. Questions about a return? Email returns@glimify.co.uk, or for general enquiries support@glimify.co.uk — we're happy to help.
This policy does not affect your statutory rights as a consumer.